WLAC MGM001 Week 04 Quiz – Chapters 07 & 08

Part 1 of 1 Chapters 7-8 Score: 24 (of possible 25 points)
Question 1 of 25
Score: 1 (of possible 1 point)
There are several key organizational design formats, but in
reality, several hybrid forms that mix different design formats occur in
organizations.
Question 2 of 25
Score: 1 (of possible 1 point)
__________ design is the process of determining the degree
of environmental uncertainty and adapting the organization to the situation.

Question 3 of 25
Score: 1 (of possible 1 point)
Mechanistic organizations have a _________ reliance on
hierarchical control.

Question 4 of 25
Score: 0 (of possible 1 point)
An organization that has a flexible structure and is
adaptive to change is called __________.

Organizational effectiveness is defined as meeting
organizational objectives and prevailing societal expectations in the near
future.
Question 6 of 25
Score: 1 (of possible 1 point)
The terms division, group, and unit commonly refer to the
process of departmentalization.

Question 7 of 25
Score: 1 (of possible 1 point)
Every organization chart has ___________ dimensions that
include ______________.

Question 8 of 25
Score: 1 (of possible 1 point)
An organization is comprised of __________.

Question 9 of 25
Score: 1 (of possible 1 point)
_________ is the right to direct the actions of others in a
company setting.

Question 10 of 25
Score: 1 (of possible 1 point)
When two individuals agree to push a car out of a ditch,
this situation is considered to be an organization.

True
False
Answer Key: False
Question 11 of 25
Score: 1 (of possible 1 point)
Managers should try to strike a balance between
centralization and decentralization in a company.

Question 12 of 25
Score: 1 (of possible 1 point)
Organic organizations highly emphasize loyalty and
obedience.

Question 13 of 25
Score: 1 (of possible 1 point)
The relationships between individual contributions and
organizational purpose are clear in an organic organization.

Question 14 of 25
Score: 1 (of possible 1 point)
One of the five distinctive service characteristics is that
the customer participates directly in the production process.

Question 15 of 25
Score: 1 (of possible 1 point)
__________ quality is the inherent value or innate
excellence that is apparent to an individual.

Question 16 of 25
Score: 1 (of possible 1 point)
Total quality management is anchored in a company’s culture
because the process is embedded in virtually every aspect of organizational
life.

Question 17 of 25
Score: 1 (of possible 1 point)
External auditing is the independent appraisal of
organizational operations and systems to assess their effectiveness and
efficiency.

Question 18 of 25
Score: 1 (of possible 1 point)
The graphical display of a sequence of activities and
decisions is called a __________.

Question 19 of 25
Score: 1 (of possible 1 point)
All of the following are considered operational examples of
control except:

Question 20 of 25
Score: 1 (of possible 1 point)
_________ is the process of identifying, studying, and
building upon the best practices of organizational role models.

Question 21 of 25
Score: 1 (of possible 1 point)
Deming management of organizational quality efforts and
systems contains 20 basic points.

Question 22 of 25
Score: 1 (of possible 1 point)
Objectives serve as measurable targets, while standards
serve as guideposts on the way to reaching such targets.

Question 23 of 25
Score: 1 (of possible 1 point)
The histogram is a bar chart showing whether repeated
measurements of a given quality characteristic conform to a bell-shaped curve.
Question 24 of 25
Score: 1 (of possible 1 point)
‘“Kaizen” is the Japanese word for continuous improvement.

Question 25 of 25
Score: 1 (of possible 1 point)
Legislation such as the ____________ have placed more
emphasis on the ethical reporting of corporate financial information.

 

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