What is Professor Yoganarasimhan’s CLV for the club

Professor Yoganarasimhan has decided to join a hiking club. The club charges a membership fee of $25 per year. The membership entitles Professor Yoganarasimhan to join 4 hikes a year, which she utilizes to the maximum. During a hike, she usually buys some hiking equipment and a sports drink from the club. On average, she spends $50 during each hike with the club and the cost of providing the required products runs to about $20 for the club. The club has a zero discount rate and loses about 30% of its customers a year.Answer the questions sequentially, and keep adding the new information given in each question to the next one.1. What is Professor Yoganarasimhan’s CLV for the club?2. As part of the promotion to get new members, the club conducted a free hike and provided food, drinks, and equipment. The free hike attracted 10 hikers (one of which is Professor Yoganarasimhan) and cost the club $250 to conduct. They also send her flyers and mails that cost $6 a year. With these costs added in, what is her new CLV?3. During a hike, Professor Yoganarasimhan meets the CEO of the club, and mentions to him that zero discount rates are not reasonable, and that the market discount rate is about 10%. Assuming the same costs described above, what is the CLV that the CEO should assign to Professor Yoganarasimhan? (Assume the same costs are same as that given in question 2.)4. After sharing this information, Professor Yoganarasimhan is so lost in thinking about CLV that she slips and falls down during a difficult turn, which the hiking guide didn’t warn her about. She is very upset and tells the club that she is leaving unless she is compensated. What is the maximum amount the club should be willing to pay out to retain Professor Yoganarasimhan? (Assume the same costs and interest rate are same as that given in questions 2 and 3.)

 

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