In the textbook chapter on Group Development, you read about Bruce Tuckman’s Stages of Group Development: Forming, Storming, Norming, and Performing. Most groups get stuck in the Storming stage. The group/team may not be visibly fighting, but their inability to deal with the on-going conflicts (sometimes for years) prevents the group from moving forward to higher levels of performance. Conflict management skills (including open dialogue, listening and problem-solving) are needed to move a group from the Storming stage to the Norming stage (following “best practices”) and then onto the Performing stage (where the group experiences synergy = the outcome is greater than the sum of the parts/members).
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