Cole, the director of training for a manufacturer of heavy equipments, is designing a training program for new sales representatives. The sales representatives need to be able to memorize and recall the exact details from the company catalog regarding types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. Cole’s training program would be most effective if it used_____.
A) active training
B) overlearning
C) ?behavioral modeling
D) passive listening

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