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Chapter Eight (8) – Value Sensitive Design of Complex Product Systems: According to Ligtvoet, van de Kaa, Fens, van Beers, Herder, and van den Hoven, (in press), full and comprehensive overview of all relevant components of a system increasingly continue to become difficult. The natural response to complex problems is to delve into details. The suggestion is that an opposite move towards a more abstract approach will gain fruition. The authors have also used the development of smart meters in the Netherlands for illustration. A more explicit focus on the values that play a role for different stakeholders avoids fruitless detours in the development of technologies. These authors continue to state that, policy-makers would do well by not only addressing functional requirements but also taking individual and social values into consideration.

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